Returns & Refund Policy

  1. Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you are not happy with your order, we gladly accept returns and exchanges within 48 hours upon receiving the order. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.

Eligible Items for Return:

  • Beauty Products (Unopened, Unused, and in their original packaging)
  • Clothing (Unworn, Unwashed, in its original condition, and with all the tags & labels attached)


  1. Return Process:

To initiate a return or exchange, please contact our customer support team at [email protected] or +971 4328 2338. Please mention your order number and specify which product you wish to return or exchange. We will guide you through all the process.

  1. Return Shipping Cost

The customer is responsible for the shipping cost.

  • 30 AED for Local (Within UAE)
  • For International, please contact our customer support.
  • For International Shipping, cost will be calculated according to your location. Our Team will contact you.
  1. Refunds and Processing:
  • Once we receive the returned item and verify its condition, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.
  1. Exchanges
  • If you wish to exchange an item for a different size, color, or product please follow the return process and specify the desired item in your communication with our customer support team. Exchanges are subject to availability and charges may apply.
  1. Damaged, Defective, or Incorrect Items
  • If you receive a damaged, defective, or incorrect item, please contact our customer support team within 24 hours of receiving the order. We will arrange for a replacement or refund, including return shipping costs.
  1. Cancellation Policy
  • If you need to cancel an order before it has been shipped, please contact our customer support team as soon as possible. Once the order is shipped, the standard return policy will apply.
  • A cancellation fee of 15aed will be charged on top of the shipping cost. This applies for local and international transactions.
Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: OKKA BEAUTY TRADING Co.LLC . You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]

This document was last updated on August 9, 2021